Win My takes your privacy very seriously. This document clearly explains how we collect, use, store, and protect your personal data as a member of Malaysia's leading online betting platform.
Every policy below reflects practices that Win My actively implements every day — not just words on a page
Win My uses 256-bit SSL encryption for all data transmitted between your device and our servers — the same security standard used by leading Malaysian banks such as Maybank and CIMB.
Win My has never and will never sell, rent, or share our members' personal data with any third party for marketing purposes. Your data belongs to you — we are simply its custodian.
Every member Win My have the right to access, correct, update and request deletion of their personal data. Contact our support team and we will process your request within 14 working days.
Win My operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is genuinely necessary to deliver our services, and every instance of data processing has a valid legal basis.
Member personal data Win My stored on servers protected by strict access controls. We retain data only for as long as required by legal and operational needs.
In the event of any security incident involving member data, Win My committed to notifying affected members within 72 hours and taking immediate remediation steps.
Important Note: This Privacy Policy describes the practices of Win My (winmy.run) regarding the collection and use of information you provide to us. By using the platform Win My, you agree to the terms of this Privacy Policy. Please read this document carefully and contact us at support@winmy.run if you have any questions.
Win My is an online betting platform operating at winmy.run, committed to protecting the privacy of all its users — especially our members across Malaysia. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
This policy applies to all information we collect when you use the platform Win My — whether through our website, mobile app, or interactions with our customer support team. It covers all services Win My including slots, Live Casino, baccarat, blackjack, EPL and Malaysia Super League Sports Betting, e-sports, cricket, and table games.
If you have any questions about this Privacy Policy or how Win My handles your personal data, please contact our Data Protection Officer (DPO) at support@winmy.run.
Win My only collects data that is strictly necessary to provide our services to you. Data is collected directly from you during registration, platform usage, or through interactions with our support team.
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, IC number, date of birth | Registration form |
| Contact Information | Phone number, email address | Registration / KYC |
| Financial Information | Payment methods, transaction history | Deposit/withdrawal process |
| Usage Data | Game logs, betting history | Automated system |
| Technical Data | IP address, device type, browser | Cookies & server logs |
| Communication Information | Support chat records, emails | Customer interactions |
Win My does not collect unnecessary information such as religious beliefs, political views, or health data — except within the context of our responsible gaming programme, where you voluntarily share such information to receive assistance.
Win My uses your personal data solely for legitimate purposes necessary to provide you with the best possible service. The following are the primary purposes for which your data is used:
Win My does not sell or rent your personal data to any third party. However, in limited situations necessary for service operations, Win My may share your data with the following categories of parties:
All third parties working with Win My are required to comply with strict security and privacy policies. They are not permitted to use your data for any purpose other than what is contractually agreed with Win My.
Win My implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:
Win My uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies that Win My use:
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the platform Win My. Win My does not use third-party cookies for advertising purposes.
Under the Malaysia PDPA and Win My's Privacy Policy Win My, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@winmy.run:
Request a copy of all personal data that Win My holds about you
Correct any inaccurate or incomplete data in your Win My account
Request Win My to delete your data in certain circumstances permitted by law
Request Win My to restrict the processing of your data under certain circumstances
Obtain your data in a structured format for transfer to another platform
Object to the processing of your data for direct marketing purposes at any time
Platform Win My is not suitable for individuals under the age of 18. Win My does not knowingly collect personal data from underage children or minors below the stipulated age.
If Win My discovers that personal data belonging to individuals under 18 has been collected inadvertently, we will promptly delete that data and close the account in question without any associated winnings being paid out.
Win My retaining your personal data only for as long as necessary to fulfil the original purpose of collection and any related legal obligations.
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For as long as the account remains active | Service operations |
| Financial transaction records | 7 years after account closure | Malaysia tax & AML requirements |
| Support communication logs | 3 years | References and compliance |
| Technical data & system logs | 90 days | Technical troubleshooting |
| KYC & identity verification data | 5 years after account closure | Legal compliance |
Upon expiry of the retention period, Win My will securely delete or anonymise your personal data in accordance with industry-standard procedures.
In certain circumstances, your personal data may be transferred to servers located outside Malaysia — for example, for cloud computing services or when using game software from international providers.
Win My ensures that all international data transfers are carried out with appropriate safeguards, including the use of approved standard contractual clauses and ensuring that data recipients comply with protection standards equivalent to or higher than Malaysia's PDPA.
Win My reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or technological developments. The "Last Updated" date at the top of this document will be revised whenever changes are made.
For material amendments, Win My will notify you by email or in-app notification at least 30 days before changes take effect. Continued use of the platform Win My after the effective date of any amendment will be considered your acceptance of the revised policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Win My handling your personal data, please don't hesitate to reach out to us:
We also encourage you to read Terms & Conditions and Responsible Gaming Guide Win My for a more complete understanding of your rights and obligations as a member of our platform.
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