Terms & Conditions Win My –
Complete Guide for Malaysian Members

Welcome to Win My, an online betting platform operating at winmy.run. These Terms and Conditions ("Terms") govern the relationship between Win My and every individual who accesses, registers for, or uses the services provided by our platform.

By clicking "Register", "I Agree", or by simply using any part of the platform Win My, you confirm that you have read and fully understood these Terms, that you are at least 18 years of age, and that you agree to be bound by these Terms and all related policies, including the Privacy Policy and Responsible Gambling Guidelines Win My.

If you disagree with any part of these Terms, you must stop using the platform Win My immediately and contact our support team at support@winmy.run for account closure if required.

To be eligible to register as a member Win My, you must meet all of the following requirements at the time of registration and throughout your use of the platform:

• Be at least 18 years or have reached the legal gambling age under the laws of your place of residence, whichever is higher.
• Residing in or accessing the platform from Malaysia or any region where online gambling is legally permitted.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited from playing under any applicable regulation or law.
• Not currently on an active self-exclusion list on any gambling platform.

Win My reserves the right to request identity verification (KYC — Know Your Customer) at any time. This may include a copy of your identification card, utility bill, or other supporting documents. Members who fail to complete the KYC process within the stipulated timeframe may have their deposit or withdrawal access restricted.

Each individual is only permitted to hold one Win My account only. Holding more than one account — whether under the same name or different names — is prohibited and may result in the closure of all associated accounts and the forfeiture of any pending winnings.

During registration, you agree to provide truthful, accurate, and complete information, including your full name, phone number, date of birth, and email address. You are responsible for keeping this information up to date should any changes occur.

• Account password Win My is entirely your personal responsibility.
• Do not share your password with anyone, including family members or friends.
• Enable two-factor authentication (2FA) for added security.
• Contact support Win My immediately if you suspect any suspicious activity on your account.
• Win My is not liable for any losses resulting from a member sharing their own password.

Win My supports only Malaysian local payment methods to ensure convenience and transaction security for all our members. All financial transactions at Win My conducted in Malaysian Ringgit (MYR).

All deposits must be made from an account or wallet registered in your own name. Win My does not accept third-party deposits. Deposits whose source cannot be identified may be withheld for review.

Win My is committed to processing all valid withdrawal requests promptly and efficiently. The minimum withdrawal limit is RM 30 and most requests are processed within 5 to 15 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• New members may be required to complete the KYC process before their first withdrawal request is approved.
• The standard daily withdrawal limit is RM 50,000. VIP members enjoy higher limits.
• Withdrawals exceeding RM 10,000 may require additional verification for AML compliance purposes.
• Win My reserves the right to suspend withdrawals for investigation purposes if any suspicious activity is detected.

Winnings derived from bonus use are subject to the applicable wagering requirements. Balances that do not meet the wagering requirements cannot be withdrawn until those conditions are fully satisfied.

Win My offers a variety of bonuses and promotions from time to time to reward our members. All bonuses are subject to the specific terms and conditions set for each promotion.

General terms applicable to all bonuses Win My are as follows:

• Each member is entitled to the welcome bonus once only.
• Bonuses cannot be withdrawn as cash unless the wagering requirements have been fully met.
• Wagering requirements vary by bonus type — please read the specific terms for each promotion.
• Bonuses are only valid for the specified duration. Expired bonuses will be cancelled automatically.
• Win My reserves the right to void bonuses if misuse or an attempt to exploit the bonus system is suspected.
• Using more than one account to claim bonuses multiple times is strictly prohibited.

Win My reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any decision Win My regarding bonus disputes are final.

All games available on the platform Win My — covering slots, live casino, baccarat, blackjack, roulette, EPL and Malaysia Super League Sports Betting, MLBB e-sports, cricket, and table games — each subject to their respective game-specific rules.

• Placed bets cannot be cancelled except in technically verified situations confirmed by Win My.
• In the event of a technical disruption during gameplay, Win My reserves the right to void the round in question and refund the wager.
• Game outcomes issued by Live Casino dealers are final and cannot be disputed.
• In Sports Betting, Win My in accordance with the official guidelines of recognised sports data providers.
• All displayed odds are subject to change until a bet is officially placed.

Use of the platform Win My unlawfully or fraudulently is strictly prohibited. The following activities will result in immediate account suspension or closure, cancellation of all winnings, and possible legal action:

• Money laundering — using the Win My platform to conceal the proceeds of illegal funds.
• Identity fraud — registering with false information or using another person's identity.
• Use of automated software (bots) — using scripts, bots, or any automated software to play or place bets.
• Bonus arbitrage — opening multiple accounts or coordinating with other players to exploit the Win My bonus system.
• Exploiting system vulnerabilities — intentionally exploiting bugs or technical errors in the win my system.
• Collusion in Sports Betting or Table Games — colluding with other players or insiders to manipulate outcomes.
• Hacking attempts — any attempt to gain unauthorised access to win my's systems.

Win My reserves the right to suspend, restrict, or close any member account at any time, with or without prior notice, if:

• A member is found to have violated any term in this document.
• Suspicious or fraudulent activity has been detected.
• The member provided false information during registration or KYC.
• The account is suspected of being accessed by an ineligible individual (underage or from a restricted region).
• The member has submitted a self-exclusion request.

Members may also request voluntary account closure at any time by contacting the support team Win My. Prior to closure, all eligible balances will be returned to the original payment method within 3–5 business days.

Win My takes its social responsibility very seriously. We believe that online gaming should be a healthy source of entertainment, not a source of stress or financial hardship. To that end, Win My provides a range of tools to help players gamble responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your Win My account settings.
• Loss Limit: Set a maximum loss limit for a specified time period.
• Session Time Limit: Set a limit on how many hours per day you wish to play on Win My.
• Playing Break: Suspend your Win My account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Block access to the Win My platform for an extended period or permanently.

If you are concerned about your gambling habits or those of someone you know, please reach out to our support team Win My or seek professional help. Win My encourages all members to play within their means.

Platform Win My is provided "as-is" without any express or implied warranties. While we strive to ensure the platform operates smoothly at all times, Win My is not liable for:

• Service disruptions due to scheduled or unplanned system maintenance.
• Losses incurred as a result of internet connectivity issues on the user's end.
• Game outcomes disputed on the basis of a player's personal beliefs or expectations.
• Actions or failures on the part of third-party payment providers.
• Losses arising from unauthorised use of an account due to the member's own negligence.

Under no circumstances shall the maximum total liability Win My to any member shall not exceed the total amount deposited by that member within the 30 calendar days prior to the claim being made.

Win My reserves the right to update, amend, or replace any part of these Terms at any time. Notice of changes will be provided via email to registered members or through announcements on the website Win My. Continued use of the platform after any amendments take effect will be considered acceptance of the revised terms.

This Terms & Conditions document and all relations between Win My and its members are subject to and shall be interpreted in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall be resolved through competent court proceedings in Malaysia.

This document constitutes the entire agreement between you and Win My regarding the use of the platform. It supersedes all prior discussions, agreements, or understandings between the parties on the same subject matter.